Click Property Management Business South Feature

Click Property Management was featured in Septembers Business South publication: Property Managers Focus on Core Business. Read the article below.

"In Dunedin’s competitive property market, Click Property Management has carved out a reputation for excellence as distinct as its well-recognised bright-pink branding. 

As Dunedin’s largest independent residential property management company, Click’s sole focus is just that: managing residential properties. 

Unlike traditional real estate agencies that often juggle sales and rentals, Click’s concentrated approach, paired with advanced software and strong local expertise, has made it a standout option for landlords and tenants in the city. 

Established in 2010, Click is a locally owned and operated business that is driven by a commitment to excellence. 

Director Andrea Elliott has seen the business grow organically over time, pulling together her vast experience in not only property management but also property investment and renovation. 

The Click team consists of loyal, longstanding staff, resulting in established and positive relationships with tenants, landlords, and contractors. A multi-point-of-contact office model means the team works together in a transparent fashion, comprehensively documenting each client’s requirements so they can be met by any staff member on any given day. 

One of the key benefits of working with Click is the team’s attention to the often-overlooked aspects of property ownership. Private management of a property is risky, particularly with the complexities around the Residential Tenancies Act, Health and Safety, and various other rules and requirements. 

“We aim to alleviate this burden by handling the day-to-day management tasks, allowing owners to step back while still enjoying the returns on their investment,” Andrea says. 

A hallmark of the Click service is a rigorous tenant selection process to ensure only reliable and trustworthy tenants occupy the properties they manage. Click’s approach includes comprehensive background checks, employment and credit verification, and an assessment of past tenancy issues through the Tenancy Tribunal. Sometimes, a simple internet search is enough to determine whether a prospective tenant is of questionable character. This has helped the company keep vacancy periods short and protect owners from the risks associated with problematic tenants. 

In terms of financial management, Click differs from many other property management companies by offering landlords rent payments twice a month. This structure is designed to improve cash flow for property owners, making it easier to manage expenses. The company also reports having an impressively low rate of rent arrears. 

Another key feature of their service is the focus on transparency and accessibility for property owners.   

Property maintenance is another area where Click’s attention to detail shines through. Maintenance requests are triaged into urgent, moderate, and minor categories, with urgent matters being addressed the same day and other issues typically resolved within three days. This ensures that properties remain in good condition and that tenants feel supported, which can help retain high-quality tenants over the long term. 

In line with New Zealand’s regulations, Click also offers Healthy Homes assessments, methamphetamine testing, and smoke alarm checks, all conducted by industry professionals. This service helps landlords stay compliant with legal standards while ensuring that their properties are safe for tenants. 

While Click Property Management has embraced technology and systems to streamline their processes, their personal, client-focused approach remains central to their success. The company’s local ownership and independence allow them to provide a more tailored service than larger, franchised real estate firms. 

Click was recognised as the 2016 Westpac Otago Chamber of Commerce Business Excellence Awards winner for service to their industry."

- Written by Anne Boswell